Delivery / Shipping Policy

  • What are delivery charges
    • At hiva.in, we are offering free delivery on all orders (Unless specified such as cash on delivery charges)
  • Which courier / service provider hiva uses to supply product to us?
    • Hiva.in use reputed courier service provider for shipping in India
  • Does hiva.in ships outside India?
    • Currently international shipping facility is not available at hiva.in
  • In how many days should I expect my items?
    • The large majority of our orders are shipped within 3 working days of the order. Depending on your location – it may take between 4 to 10 days.
  • How do I know the status of my order?
    • Once you make purchase, hiva.in will provide courier tracking ID so that you can track your order via E-mail
  • We ship on all week days i.e. Monday to Saturday (Excluding public holidays)
  • If you believe that the product is not in a good condition (packaging is tampered with or damaged) at the time of receiving from courier company, please refuse to take delivery of the package and call our customer care at +91 7227069690 or e-mail us at online@hiva.in. Ensure you mention your order number in email. We shall make necessary efforts and will process your replacement order at earliest.